CONTENTS

	EPP is progress well
	Experience Sharing:Customs and Excise Department's staff are fully involved in devising and implementing EPP plan
	More ISO 9000 Certificates awarded to public service
	Positive response to "liberalization" of Save & Invest Account
	e-Gazette - a product of EPP savings
	The Disciplines of Outsourcing Possibilities, Process and Pitfalls
	Paving way for further efficiency enhancement measures - the Voluntary Retirement Scheme
	Satellite signals aim at enhancing productivity
	Exploiting the use of IT under EPP
	Management Tips - Manage performance for results
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